LCM Alert Validation

Confidence

Failure Category

No Fault Found

Subcategory

No Fault Found

Sensor Verdict: The LCM system issued a Defect Detected alert on the RED (Brake) circuit for trailer HV2300701 at site RFD4. Based on the available evidence, this alert must be classified as Inconclusive with low confidence (25%). There is no documentation, photographic evidence, or PCT TechAssist confirmation that either validates the sensor alert as a true defect or clears it as a false positive. The trailer was never properly inspected under the required protocol, so the underlying condition of the RED circuit remains unknown.

Photo Evidence: No photos were provided with this work order. There are no images of brake lights illuminated, no nosebox wiring photos, and no TechAssist app screenshots showing green 'Verified' status on any of the five circuits. This is a critical documentation gap that makes it impossible to assess the physical condition of the alerting circuit or any adjacent lighting. The absence of all required photographic evidence is a significant compliance failure.

Vendor Compliance: The vendor (TA) did not follow the LCM troubleshooting procedure in any meaningful way. Multiple technician visits were logged, but none resulted in the use of the Phillips Connect TechAssist app, photography of the lighting system, or a verified circuit inspection. Notes indicate the unit was sitting at a dock door (DD156), which the technician cited as the reason work could not be performed. The WO was partially closed with a note stating 'Only Verifying request, not flipping to Active and Healthy,' and a request was made to have the site move the unit to a parking slip — indicating the vendor recognized proper inspection was not possible but closed the WO anyway without resolution. None of the expected feedback categories from the troubleshooting procedure were applied.

Repair Summary: No repairs were made on this work order. The two line items — a shop supply/environmental fee ($2.36) and 0.5 hours of lot service labor ($75.00) — are consistent with a brief, inconclusive site visit rather than any diagnostic or corrective activity. The alerting RED (Brake) circuit was not addressed, no parts were replaced, and no brand compliance question is applicable given the absence of any repair action.

Key Concerns: There are several compounding concerns with this work order. First, the trailer was repeatedly inaccessible (docked at DD156) across multiple visits, and the vendor ultimately closed the WO without ever gaining proper access or performing the required inspection — this should have triggered an escalation or reschedule rather than a closure. Second, the complete absence of photos and PCT app usage means there is zero evidentiary basis for any disposition on the sensor alert. Third, the internal note 'Only Verifying request, not flipping to Active and Healthy' suggests someone was aware the work was incomplete but proceeded to close the WO regardless, which raises a process integrity concern. This work order should be flagged for reopening, and the trailer should be moved to a parking slip for a full LCM inspection using the PCT TechAssist app with all required documentation completed before the WO is closed.